Frequently Asked Questions



Where can I hop-on a Big Bus?

You can hop-on at any one of our 21 stops around the city. Check out our route map or ask your hotel which stop is closest to you. They are all conveniently located downtown and within walking distance of all downtown hotels.

What is the bus frequency at each stop?

Our scheduled frequency is every 15-20 minutes in peak season, and every 45 minutes in the off season. Show your boarding pass to hop on a Big Bus or a Pink Bus. The first bus leaves at 9am year round. In peak season the last leaves at 5pm, in the off season the last full tour leaves at 3pm. Please give us a call for specific scheduling questions. Schedule is subject to change without notice.

Where can I buy my ticket(s)?

We make it easy to ride with Big Bus. Here are 6 ways you can buy your ticket(s).

  1. Right here on bigbus.ca. Simply go to the 'Buy Now' page and follow the steps. You can Buy - Print - Go in less than 2 minutes!
  2. At the Big Bus Welcome Centre in Gastown (Stop #1 on the map). Or at the Canada Place Kioak (Stop #3 on the map)
  3. The concierge or front desk staff at your hotel.
  4. Directly from the driver as you hop on at any Big Bus stop.
  5. From a Big Bus sales representative at select stops.
  6. From various Big Bus retail outlets around the city.

Does Big Bus offer a shuttle/pick-up service for guests at hotels?

There is no shuttle service offered, as all of our stops are located within a few blocks of all major hotels downtown. A Big Bus stop is never more than a 10 minute walk away from any hotel downtown.

How long does the tour take?

Big BusThe tour takes approximately 90 minutes should you choose to stay on the bus. We offer a 2 day pass because most of our guests want to hop-off, experience Vancouver, see attractions and hop back on. This definitely lengthens the tour time.

If it's only a 90 minute tour then why do I get a 2 day ticket?

The tour would take approximately 90 minutes should you choose to sit on the bus the whole time. We encourage our guests to hop-off and hop-on at any one of the 22 stops to visit attractions, shop and see the city. Two days can easily be spent discovering Vancouver when you're taking advantage of the hop-on, hop-off flexibility of Big Bus.

Where can I see the route?

In the top menue of this website click on "Route Map". On the map, the route is highlighted in red and the stops are numbered in sequential order. The tour is designed to start from any stop.

Where can I park?

The 'P's on the bigbus.ca map indicate public parking facilities. Click on each 'P' for detailed information about that parking facility, then take your pick. We recommend the parking lot at Stop #1 in Gastown. It's secure, clean, convenient and reasonably priced at $6.00 for all day parking on weekends and holidays and $9.00 at all other times.

Does my 2 day ticket need to be used on consecutive days?

Your 2 day boarding pass does not need to be used on 2 consecutive days. It can be used within 2 weeks of the first day's usage. Just tell our driver when you plan to return and he/she will make a note on your boarding pass.

 

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